Yes, and it’s not working as it should, it has sorta “scanlines” when watching tv from the Decoder, or when watching the TV output., but not when watching from the DVD through component cable, or the PS2.
I tried a few things to fix that up, none worked.
So I called the 800-SAMSUNG (although the last G is for bluff, 800 numbers in chile are with 6 digits).
And below is my experience:
Some very corporative speaking central-american called Brian picked up, right after I called (very polite). I explained my issue the best I could, he took some information like my name, product I had, date of purchase, etc. He told me my Customer Number, then forwarded my call to someone else, more specialized in the area.
I barely had to wait and some other central-american picked up. I thought he was gonna do very annoying tests and workarounds to have my issue ID’d or fixed, since he was the “specialist.
I know how it works, I work at that, right Alex?
But surprisingly, he didn’t. He just limited to confirm some information Brian had asked me, asked some other and scheduled a tech visit. Well, he actually didn’t schedule the visit, he scheduled the call to schedule the visit.
Then he gave me my Report number, and then he waited until I hung up.
It might sound very bureaucrat but at the moment everything was very nice and fast.
The second person told me a Tech should be calling me in the next 48 hours. He did in 25 minutes.
A tech is gonna stop by my house tomorrow, (probably morning), yet he’ll call again to confirm.
Then I’ll write the part.2.
I hope the process remains as pleasant as it’s been so far. And he’ll change my tv for a new one, or fix the stuff, or tellme what’s going on so I can fix it myself.
You’ll know.